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Cancellation Prior to Shipment
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at skomad16@gmail.com. Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission for a cancellation prior to goods shipment.

Return Policy
The following are the policies to be eligible for return requests after shipment/ receipt of goods:

All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged goods during delivery.
Only items that have been purchased directly from skomad16@gmail.com Online Store can be eligible for a return.
Any skomad16@gmail.com Online Store product purchased through other retailers is not eligible for this policy and must be in accordance with the respective retailers’ returns and refunds policy.
Goods are eligible for a return if the following are applied:
- Incorrect:
  - The item is not the item you ordered. The wrong size or the color is different from what is indicated on the order summary, or there are missing items inside the packaging.
- Damaged:
  - The items are found to be damaged upon receipt. Items have been tampered with/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete skomad16@gmail.com Online Store product.
  - Returned items must meet the following requirements:
    1. The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
    2. You have proof of purchase (order invoice number and receipt).
    3. The item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
    4. Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.
Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
We reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable.

REFUND POLICY
Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
Credit card refunds services, refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank regarding the duration of the credit refunds.

SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during your purchase. Please ensure correct addresses and a reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us. All re-delivery of goods to you will be charged for an associated shipping charge which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address
If you have any request for a change of shipping address, please email us at skomad16@gmail.com within 12 hours upon your order submission. If a request for a change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number
Once goods are picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/SMS. For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/SMS. Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

How to buy?

1. Browse products

Click Menu > Shop to start browse our products.

2. Click Order Now's button on product you want to buy

3. Add item to cart

Select size and quantity, then click Add to cart's button to add your item to cart.

If size not selected, warning message will appear required size need to be selected.

Success added item to cart message.

4. View cart items

Click to cart's icon below Skomad's logo and this screen will show. Click Continue to Checkout's button to start payment process.

Click View Cart to show more items in the cart. This is view of Cart's page.

4. Delivery and Payment Details

On checkout' page, please fill up all details required - Name, Phone no, Email Address, Shipping Address. You can apply discount if you have any valid coupn code.

Click Place Order & Pay's button to officially place your order and to make a payment. After this button clicked, you will be redirected to Payment Form's page that show summary details of your order.

5. Make a Payment

On Payment Form's page, click Make a payment's button to start. Screen will redirected to Senang Pay' payment form.

Scroll down more to choose your payment method.

You can choose one of payment method listed on the screen. Click each icon to select

Split Payment via GrabPay/Atome

e-Wallet - TnG, Boost, ShopeePay and etc

FPX - Online Banking Payment

VISA - Debit/Credit Card (recommended for overseas order)

e-Wallet Options

Split/PayLater Options

VISA Debit/Credit Card Options

Here an example if choosing FPX as payment method:-

Select personal banking FPX bank name if using personal account

Select enterprise banking FPX B2B bank name if using business account

After select bank, click PAY green button. Screen redirected to login form of the bank selected.

Finish all process on banking site.

After all process completed OR failed, this screen will appear and redirected to Order Status's page of your order.

If you cancel or failed to make a payment, please repeat step 5.